Installation FAQ: How long is the warranty on my item? Generally with most brands the warranty term is 12 months R.T.B. ( Return To Base). Monitors carry a 3 year manufacturer warranty, see the product warranty card for details on this warranty.

I think my memory is faulty, what can I do? There is a program available called MemTest86, available from http://www.memtest86.com (for older chipsets) or http://www.memtest.org (for current chipsets) which will test your memory for any faults. Feel free to email us with and problems or enquiries and be sure to include what motherboard you are using, what memory you are using any any special settings you might have set. Also check your motherboards website for BIOS updates which can fix some common problems.

I think my hard drive is failing, how can I check this? Each manufacturer has a diagnostic tool available from their website to check a drive. We highly recommend all customers run the manufacturers diagostic tool before returning the drive. If in the case that the diagnostic tool passes the drive it is deemed not faulty. We recommend using the Ultimate Boot CD for testing your hard drive, this CD tool has all the required testing tools.

My monitor/printer is faulty - what is the return procedure? If the monitor/printer is less than 7 days old it can be returned through our store. Each monitor/printer carries and external manufacturers warranty and all warranties outside of the first seven days are to be handled by an authorised service centre. Check the documentation supplied with the monitor/printer for service centre locations and conditions.

My CPU is faulty. How do I claim warranty? If you suspect your CPU is faulty make sure it is returned complete however make sure it is returned with both the original heatsink used and if a 3rd party heatsink has been used that also. Any visible damage such as cracks, chips, burns, support pad removal and discolouration will void the warranty and the item will be rejected by the manufacturer. In some situations use of third party cooling solutions may also void warranties. If in doubt please contact us.

What happens if my part test OK? Quite often parts returned to us are not faulty and hence cannot be returned to the manufacturer in these cases we charge a labour fee for testing the item/s in question and return to the customer. Our ability to test equipment for faults is partly dependant on accurate fault descriptions, words like 'faulty' and 'Does not work' are not acceptable and will result in us running standard test procedures on the item returned. Also please note that items that do not perform to your expectations or items that cannot be configured by the customer are not considered faulty items and will be returned.

Are there any service charges? Only if the item returned test OK, If the item returned is faulty and the forms and fault description are filled correctly it takes us little time to process your warranty. However an item that test OK may take hours or even days to fully test, the labour involved in testing non faulty equipment is not free and we are forced to apply a minimal service fee if the item tests OK. To avoid service charges we highly recommend that you have your goods installed by our experienced service staff, the fee for this service is listed below. $40 Single Item $60 Any System Assembled or Rebuilt. Please Read For Additional Information

How do i send back goods? Goods being returned to us must be packed in a cardboard box and have 1 inch of foam or suitable packaging material to protect product from damage. The box is to be labeled clearly with the sender and reciever information. A fault description must be included in the box with the product.