FREQUENTLY ASKED QUESTIONS
  - If you require assistance beyond this FAQ please call us.
  - P: (07) 3387 1500
  - The most commonly asked questions are all listed in this FAQ.

F.A.Q - Table of Contents

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SALES & ORDERING

1.
How do I place an order?
2.
I placed an order and recieved a quote, what does that entail?
3.
I noticed you have systems and kits on your website, how do they work?
4.
I know exactly what I want, how do I find out the total amount?
5.
I placed an order, how do I chase it up?
6.
I used to place COD orders. This is no longer available, why is this?
7.
I want a computer put together by GameDude; can I provide my own parts?
8.
I want to make a change to my order, how can I do that?
 
ACCOUNTS, PAYMENTS & CONTACTING US

9.
I want to pay by credit card but I cannot see any way of entering details. What can I do?
10.
I paid by PayPal but need to pay extra, how do I get to your PayPal portal?
11.
Do I need to know anything before I use EFTPOS?
12.
How do I make a direct deposit?
13.
Can I pay by cheque?
14.
Do you offer finance on your goods?
15.
Can I lay by an order and if so what are your terms?
16.
There are so many email addresses. Who do I email?
 
WARRANTY & TECHNICAL SERVICE

17.
What warranty do you offer on your products?
18.
I think my component or components are faulty. What do I do?
19.
My LCD Panel has a "dead pixel". Is this covered by warranty?
20.
How do I send back goods?

 

F.A.Q - Answers

SALES & ORDERING

1.

How do I place an order?

We accept orders via our online order form, fax, and over the counter in our store. we provice quotations over the phone which we will also forward to an email address if you require.
We require your name, address, contact number, what you require to order, and payment option to proceed with any orders we receive.
Please make sure you provide correct email addresses and phone numbers that we can contact you on between 9-5, so we can process your order as quickly as possible

   
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2.

I placed an order and recieved a quote, what does that entail?

We send out a quote so you may have the opportunity to double check the order before it becomes an invoice.
- Please note that quotes do not necessarily indicate stock, and while we try to keep plenty on hand, it is prudent to double check with our staff prior to payment.
- Quotes are only valid for 2 working days at which point you may need to confirm its validity.
- Please note that quotes are subject to price change if stock is unavailable.

   
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3.

I noticed you have systems and kits on your website, how do they work?

We have put a few kits together for you to choose from if you wish. We have upgrade kits and full systems.

Kits and barebones are basic systems with the components listed on our website.
- Barebones require additional components and are intended to be used in conjunction with your older parts
- Kits are complete systems without the assembly.

Full systems come built to the specification listed on the website.
- Not all systems will include an operating system.
- All you need is your own monitor, keyboard, and mouse.
For any changes you wish to be made to the systems, the prices for the individual parts from our price list will be used

   
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4.

I know exactly what I want, how do I find out the total amount?

If you require a quotation on parts you want we have a few options available to you.

- We can provide a quotation over the phone for you, to which we can send an itemised quote through to you via email.
- You can add the parts that you want on the website and see the total in either the checkout or shopping cart links at the top of the site. If you click on checkout and fill out your postal address it will also provide a quote on freight to your location.
- We also carry several pre-assembled systems which are ready to go.

   
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5.

I placed an order, how do I chase it up?

If you want to find out where we are with your order you can send us an email or ring us up. Please provide the name the order is under, the quote number if applicable, and if it is a COD or Direct Deposit order. In some cases we may ask you for the email address you put down on ordering. Please have these details ready when enquiring, this will help speed things up and we can assist you quicker.

   
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6.

I used to place COD orders. This is no longer available, why is this?

COD is no longer an option available from Australia Post as of June 2015. We have decided to no longer support COD prior to this date to allow existing CODs to be finalised without accidental orders being processed.

   
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7.

I want a computer put together by GameDude; can I provide my own parts?

For a fee of $120, yes we can.

   
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8.

I want to make a change to my order, how can I do that?

This can be done either by fax or email. Please provide your name, quote number if applicable, and payment option when requesting a change to an order.
We require changes to be sent in written format.

   
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ACCOUNTS, PAYMENTS & CONTACTING US

9.

I want to pay by credit card but I cannot see any way of entering details. What can I do?

We do not accept credit card for orders done through our website or fax. We only accept Visa and MasterCard in store and where the signature holder is present. Currently there is 3% extra for the use of Credit Cards in-store.

We do accept credit card via PayPal, but this is only on orders to be freighted out.

   
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10.

I paid by PayPal but need to pay extra, how do I get to your PayPal portal?

To pay extra on a PayPal order please insert your Order ID number in the box to the right and click submit.
PLEASE NOTE: We will not accept PayPal on pickup orders.
Place Order ID Here

   
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11.

Do I need to know anything before I use EFTPOS?

There are only 2 things you need to do.

  1. Make sure of your daily usage limit (Usually between $800 and $1000 depending on your bank). You may need to talk to your bank about changing this.
  2. Make sure you are the authorized card user and have the correct PIN handy.
   
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12.

How do I make a direct deposit?

With direct deposit, once you have placed an order using the order form or fax and have chosen direct deposit you will receive a quote, either via fax or email. Once you have a quote, you can deposit the full amount into our Commonwealth Bank account. You can either use your online banking to transfer the money or you can go into any Commonwealth bank and deposit the money over the counter. The first six (6) numbers are the BSB and the final eight (8) are the account number.

BANK: Commonwealth Bank Springwood
ACCOUNT NAME: GameDude Computers Pty Ltd
ACCOUNT BSB: 064 170
ACCOUNT NUMBER: 1024 3667

If you transfer the money via internet banking please put your quote number and surname as the description. If paying at your local bank please make sure the quote number is inserted into their special number field (It may differ from bank to bank) and hold onto your receipt stub and fax or email us a copy with your details and the quote number to ensure quick turnaround of your order. Without this information we may not be able to match your payment to your order.

PLEASE NOTE: Direct Deposit can take between one (1) to three (3) working days to clear.
If your order is for pickup, we will contact you once the payment has cleared.

   
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13.

Can I pay by cheque?

Yes, However we stick to a seven working day clearance without exception. This does not include public holidays or weekends.
This is for all forms of cheques (including bank cheques).

   
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14.

Do you offer finance on your goods?

Currently we do not offer finance on goods.

   
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15.

Can I Lay-By an order and if so what are your terms?

We accept Lay-By's on orders. We require a minimum 20% deposit on the total to initiate the Lay-By.
We require frequent fortnightly payments, and final payment must be made within three (3) months of the invoice date.

Lay-Bys are non-refundable or transferable.

   
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16.

There are so many email addresses. Who do I email?

sales@gamedude.com.au For all sales and order enquiries.
accounts@gamedude.com.au For all enquires regarding payments and finalised orders.
workshop@gamedude.com.au For all technical and warranty enquiries.
admin@gamedude.com.au For all other enquiries.

We have separated our email addresses to help you get specific responses by people who can help you. We request that you do not spam our server by sending an email to all addresses. We received all emails and reply to them as soon as we can (we strive to reply to your emails within 24 hours).

   
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WARRANTY & TECHNICAL SERVICE

17.

What warranty do you offer on your products?

All items we sell generally have a 12 month warranty unless stated otherwise on our invoice or the product's warranty card.

Monitors, printers, scanners, cameras and some other products carry their own manufacturer repair warranty. Please refer to the warranty information enclosed with the product for details.

Some brands carry their own customer warranty support. Please read your warranty card for this info. Examples of these brands are SONY, Kingmax, D-LINK and Netgear.

   
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18.

I think my component or components are faulty. What do I do?

First thing to do is for you to document the fault as best you can.
After you document the fault, please contact the service department and describe the fault to our staff.

Send in or return in person the suspect part(s) with your fault description explained clearly.

Once received we will proceed to test the component for said faults. If found faulty a replacement will be issued within a reasonable amount of time.

We will test as thoroughly as needed and if found not faulty a test report will be given.

   
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19.

My LCD Panel has a "dead pixel". Is this covered by warranty?

Each panel manufacturer has a different policy on dead pixel warranty.
The information regarding dead or bright pixels is on the warranty card provided with the panel.
Different panels will have different terms concerning dead pixels.

   
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20.

How do I send back goods?

Goods being returned to us must be packed in a cardboard box and have 1 inch of foam or suitable packaging material to protect product from damage. The box is to be labeled clearly with the sender and reciever information. A fault description must be included in the box with the product

   
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